U Experiences by ONE
Program Terms and Conditions
Dated January 23, 2025
These Program Terms and Conditions (“Agreement”) set forth a legally binding agreement between Open Network Exchange Inc (“ONE”, “we”, “us”, “our”) and each purchaser (“you” or “your”) who purchases products and services through, and enrolls in, the U Experiences program. We may provide you initial access to the basic U Experiences program at no additional cost (“Basic Program”), a trial program that is renewable for a fee (“Trial Program”) or we may also offer you the opportunity to purchase an upgraded program experience with additional and/or improved benefits (“Elite Program” and referred to collectively with the Basic Program and Trial Program as the “Program”). The availability of the Basic Program, Trial Program, Elite Program and the benefits and services of each vary by location, and some or all may not be available to you depending on your country of residence. We reserve the right to amend this Agreement and/or the Program from time to time at our absolute discretion and without notice. Any such amended Agreement will take effect when posted on Uexperiences.com (“Website”). By participating in the Program after such amendment (including without limitation, accessing the Website), you are agreeing to the updated Agreement. Please review this Agreement thoroughly as well as all terms and conditions, policies and procedures supplied by the provider of any product or service offered through the Program (“Provider Terms”). To the extent of a conflict between this Agreement and Provider Terms, this Agreement shall govern and control. Some of the benefits under the Program may not be available in all jurisdictions. You and we may be referred to in this Agreement individually as a “party” or together as “parties.”
The Program is not available to any residents or citizens of any territory that is subject to a government embargo or comprehensive sanctions, or anyone otherwise prohibited from participating in the Program under the laws and regulations of the United States, or any other applicable jurisdiction.
From time to time, we may offer you the opportunity to purchase other products and services or participate in other promotions which will be subject to separate guidelines, rules or terms of service (collectively, “Additional Terms”). To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise.
In order to access or use any of the features of the Program, you will be required to first activate a user account through an enrollment process. Once enrolled, you will have an online account (“Account”) to track your Program Benefits (as defined below) and activity. Participation in the Program constitutes your full and unconditional agreement to this Agreement. In connection with your Account, you agree that: (i) you will provide true, accurate, current and complete information about yourself in connection with the enrollment process and, as may be subsequently needed to keep it accurate, current and complete; (ii) you are solely responsible for all activities that occur under your Account; (iii) you are solely responsible for maintaining the confidentiality of your Account password and for restricting access to your personal computer, mobile phone or other wireless device, or other Internet enabled device; (iv) you will immediately notify us of any unauthorized use of your Account, password, or username, or any other breach of security by calling us at: +1-888-494-1125 (USA and Canada) or 52-80-0872-1138 (Mexico) and (v) you will not sell, transfer, or assign your Account or any Program rights or Benefits. We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability or failure for any reason to comply with any of the foregoing obligations including, but not limited to, non-receipt of products purchased by you if your mailing address or other information associated with your Account is invalid or incomplete. If any information that you provide, or if we have reasonable grounds to suspect that any information that you provide, is false, inaccurate, outdated, incomplete, or violates this Agreement or any applicable law, then we may suspend or terminate your participation in the Program and/or access to your Account.
We will offer you certain benefits from time to time (“Benefits”), which may include one or more of the following (each described below): Cruise Certificates, Credits, earned and allotted Points, Stay Certificates, access to a marketplace on the Website (“Marketplace”) and/or other promotional benefits. The type, quantity, and availability of Benefits will vary, and may not be applicable to you, depending on the level of the Program in which you enroll, and the select Benefits offered to you.
You must remain in good standing with respect to your Account, including timely payment of any annual or renewal fees, in order to continue to use the Benefits. If you are not in good standing with us or with any other membership linked to the Program, you may, in our sole discretion, lose access to the Program or to some or all of the Benefits.
I. Cruise Certificate.
Cruise certificates may be offered in the form of certificates redeemable only once to save on the purchase of a cruise booking (“Cruise Certificates”). Cruise Certificates expire upon the earlier of either (a) 12 months from the date they are issued, or (b) the expiration or termination of your membership in the Program. Additionally, Cruise Certificates must be redeemed before their expiration date for a cruise that sets sail no later than 18 months from the issue date of the Cruise Certificate. Cruise Certificates with a later expiration period may be offered. The expiration dates of Cruise Certificates issued to you are also shown in your Account. Cruise Certificates have no cash value, may not be redeemed for cash, may not be combined with any other offers, Credits or Points (defined below). Unused Cruise Certificates are non-refundable. Cruise Certificates cannot be applied toward taxes, fees, gratuities, alcoholic beverages, upgrades, additional guests, travel expenses (airlines, ground transfers), onboard expenditures, or any other related additional cruise expenses. The amount of savings available to apply from a Cruise Certificate to a cruise booking purchase varies and is subject to change at any time at our sole discretion.
If you use a Cruise Certificate toward the payment of a cruise and subsequently cancel the booking, the certificate is subject to cancellation fees per the cruise provider’s cancellation policy. You are responsible for any cancellation fees imposed by the cruise provider. Your Cruise Certificate will then be returned to your Account after you resolve any associated outstanding cancellation fees with the cruise provider. Cruise Certificates are non-transferable to third parties.
From time to time, we may also offer limited Cruise Certificates in the form of promotional cruise vouchers (“Cruise Voucher”). Cruise Vouchers may have shorter expiration and “travel by” periods than other Cruise Certificates and may be limited to select cruise Providers and/or select cruise itineraries. The expiration dates of any Cruise Vouchers issued to you will also be shown in your Account.
II. Reward Credits.
Reward credits (“Credits”) may be used as a savings on the purchase price of certain products and/or services as indicated in the Marketplace. Credits may not be used to pay taxes, fees, shipping and handling or any other additional charges. Unless indicated otherwise, Credits are valid for 12 months from the date of issue, or until your membership in the Program expires or terminates, whichever is earlier. However, any unused portion of the Credits that were provided to you upon your initial enrollment in the Program will not expire as long as your Account remains in good standing, and you continue to renew each year.
Credits may not be transferred to a third party. Credits have no cash value, may not be redeemed for cash, may not be combined with any other offers, Cruise Certificates, Stay Certificates (as defined below) or Points (defined below) and are non-refundable. The amount of Credits that may be applied toward the purchase of a product or service in the Marketplace is subject to change at any time without notice, at our sole discretion. If you use Credits on a refundable purchase and subsequently cancel that purchase, you are responsible for any applicable cancellation fees. Your Credits will be returned to your Account after you resolve any associated outstanding cancellation fees.
III. Points.
If you are eligible for and receive an initial allocation of points (“Points”) when you enroll in the Program, then those initial points are valid for 24 months from the date of issue. Points may be used as a savings on the purchase price of certain products and/or services as indicated in the Marketplace. Points may not be used to pay taxes, fees, or shipping charges and may not be transferred to a third party. Points have no cash value, may not be redeemed for cash, may not be combined with any other offers, Credits, Stay Certificates (as defined below) or Cruise Certificates and are non-refundable. The number of Points that may be applied towards the purchase of a product or service in the Marketplace is subject to change at any time without notice, at our sole discretion.
Depending on the Program in which you enroll, you may also earn Points by making qualifying purchases in the Marketplace. Earned Points are also valid for 24 months from the date of issue. The number of Points you are able to earn on each item is subject to change at any time in our sole discretion. Earned Points will not be added to your Account for purchases that are returned or canceled, or for any amounts paid toward taxes, fees, or shipping or when redeeming a Cruise Certificate as part of the purchase. If any Points are applied to your Account for a purchase that is subsequently returned or canceled, then those Points will be removed from your Account upon the return or cancellation of the item.
If your membership in the Program expires or is terminated, then any outstanding Points in your Account also expire unused, regardless of whether those Points were issued to you upon enrollment or earned on purchases in the Marketplace.
IV. Stay Certificates.
Stay certificates may be offered in the form of certificates redeemable only once to save on the booking of a room for two in (as applicable) a hotel, villa or resort (“Stay Certificates”). Unless indicated otherwise, Stay Certificates expire upon the earlier of either (a) 12 months from the date they are issued, or (b) the expiration or termination of your membership in the Program. Additionally, Stay Certificates must be redeemed before their expiration date for a stay that occurs no later than 18 months from the issue date of the Stay Certificate. Stay Certificates offered pursuant to a promotion may have shorter expiration and redemption periods. Please refer to the relevant promotional terms of those Stay Certificates for details. Stay Certificates have no cash value, may not be redeemed for cash, may not be combined with any other offers, Credits or Points. Unused Stay Certificates are non-refundable.
The Program currently includes two types of Stay Certificates, Hotel Certificates and Resort Certificates. The type, quantity, and availability of Stay Certificates may vary. Your Stay Certificate(s), if you received any, will be identified in your Account, with their applicable redemption deadlines, and you can search the Website to find stays that qualify for each Stay Certificate. Stay Certificates may only be applied to select rooms at select hotels, villas and resorts, and are subject to availability. You may upgrade the room type and/or length of stay provided by the Stay Certificate for an additional fee. Stays are subject to availability and must be reserved at least seven days prior to check-in. Stay Certificates only apply to the base room rate. Stay Certificates do not cover local taxes or charges, upgrades, additional nights’ accommodations, food and beverage, travel, transfers, travel insurance, resort fees or any other related costs, and you are solely liable for such costs, which may be due at the time of your booking or upon check-in. Each property’s terms and conditions apply to any booking made at such property and you are responsible for compliance with such Provider Terms.
If you use a Stay Certificate toward the payment of a stay and subsequently cancel, the Stay Certificate may be subject to cancellation fees per the third-party travel provider’s cancellation policy. You are responsible for any cancellation fees imposed by the travel provider. Your Stay Certificate (minus the amount of cancellation fees, if applicable) will then be returned to your Account after you resolve any associated outstanding cancellation fees with the travel provider. Your Stay Certificate will then be returned to your Account after you resolve any associated outstanding cancellation fees with the travel provider. Stay Certificates are non-transferable to third parties.
V. Marketplace
The following additional terms and conditions apply to purchases of travel products and/or services.
Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by us (“Booking Confirmation”). This will be sent to you within two (2) weeks after the initial booking of the travel product or service. Multiple Booking Confirmations will not be issued. Travelers’ names on the Booking Confirmation must accurately reflect the travelers’ complete legal names as they appear on their respective proof of identification documents. It is your sole responsibility to review and verify all information on the Booking Confirmation for accuracy and completeness and check the spelling of all names carefully. Please notify our customer service representatives immediately if any changes or corrections are needed. Failure to do so constitutes acceptance of the information contained on the Booking Confirmation as accurate.
Maximum Occupancy. In no event may the total number of people booked for a travel product or service exceed the maximum occupancy set forth by the travel provider.
Identification Documentation. Travel providers may require that you and your traveling companions have in your possession the proper documentation required by the United States, Mexico, Canada, and/or any relevant foreign countries (as applicable). The names on the Booking Confirmation must match such documentation exactly. You and your traveling companions are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. We do not assume any responsibility nor represent or warrant the accuracy of any information or opinion given regarding identification documentation. No refund will be issued if you and/or your traveling companions fail to bring proper documentation and are refused travel provider services/accommodations.
Travel Documents. Booking Confirmations will be sent electronically unless otherwise noted in the terms and conditions of the individual product description. If tickets or vouchers are issued as part of a transaction, then they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider’s prior written consent. When a name change is required, additional fees may apply. Notify our customer service representatives immediately if changes or corrections are required.
Travel Warnings. Please review travel prohibitions, warnings, announcements and advisories issued by the United States government, Mexican government, Canadian government and/or other applicable foreign governments prior to booking travel to international destinations. Information from the United States government on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.cbp.gov/travel.
BY OFFERING TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS FOR SALE, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS ADVISABLE OR WITHOUT RISK, AND WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Third-Party Travel Provider Terms. Additional terms and conditions by third-party travel providers will apply to your reservation and purchase of travel-related goods and services that you select from the Website. The hotels, resorts, cruises, and other travel providers supplying travel or other services on the Website are independent third-party providers and not our agents or employees. You agree to abide by the Provider Terms for any travel provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the travel provider’s rules and restrictions regarding availability and use of products or services. We reserve the right to cancel your reservation if full payment is not received by the final payment date. You acknowledge that some third-party travel providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activities they offer.
You understand that any violation of any travel provider’s rules and restrictions may result in
(a) cancelling your reservation(s),
(b) being denied access to the applicable travel products or services,
(c) forfeiting any monies paid for such reservation(s), and/or
(d) debiting your Account for any costs we incur as a result of such violation.
Cruises.
You agree that your credit and/or debit card will be charged for the total cruise booking price, excluding any savings obtained through your redemption of a Cruise Certificate, Credits or Points, if you choose to redeem a Cruise Certificate, Credits or Points for the booking. Upon submitting your reservation request you authorize us to facilitate booking the cruise(s) on your behalf, including making payment arrangements with cruise providers.
Cruise guests (if you choose to add guest(s) to a booking) must meet all eligibility requirements to sail as described on the cruise provider’s website as of the date of departure. Generally, any cruise guest under 21 years of age (“Underage Guest”) must be accompanied by a guest who is 21 years or older. Please note some cruise providers require the main guest to be older than 21 years of age. Please check the requirements provided by the applicable cruise provider prior to booking. If the Underage Guest is your child, then such Underage Guest must be accompanied at all times during the cruise by you.
All cruise bookings are subject to the terms of the cruise provider’s standard passage or cruise ticket contract. All cruise guests must have all necessary identification and/or cruise documents (including but not limited to a valid passport, visa, if applicable, and all other necessary travel documents, which include any health certifications/proofs of vaccination that are required by the cruise provider and/or applicable governments/ports) required for the cruise. As set forth in more detail in the cruise provider’s passage/cruise ticket contract, the cruise provider reserves the right to refuse to embark any guest, at any time if, in the sole opinion of the cruise provider, a guest is unfit for any reason for the cruise.
We are not responsible for any cancellations, delays, diversions or substitution or any acts or omissions whatsoever by cruise providers or any other persons providing any cruise-related services or accommodations. You are responsible for any cancellation fees imposed by the cruise provider. You and any guests are also responsible for obtaining travel insurance (and all other forms of insurance) at your option and hereby acknowledge that we have not and will not obtain or provide travel insurance or any other form of insurance.
Hotels and Resorts.
We may pre-negotiate certain room rates with hotel and resort providers to facilitate the booking of reservations. You agree that your credit and/or debit card will be charged for the total reservation price, excluding any savings obtained through your redemption of a Stay Certificate, Credits or Points, if you choose to redeem any Stay Certificate, Credits or Points for the booking.
Minimum age requirements may apply. Please check the Provider Terms for additional requirement, including age requirements, prior to making any booking of a hotel, villa or resort.
Upon submitting your reservation request you authorize us to facilitate booking reservations on your behalf, including making payment arrangements with hotel and resort providers. You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, we do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel and resort transactions are a recovery of the estimated taxes (e.g., sales and use, occupancy, room tax, excise tax, value added tax, etc.) that we pay to the travel provider for taxes due on the travel provider’s rental rate for the room. The hotel and resort providers invoice us for certain charges, including tax amounts. The travel providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions.
We do not act as a co-vendor with the travel provider with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by us to the travel providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of your actual use of the hotel and resort.
We are not liable for any costs incurred due to hotel or resort relocation. We have no special knowledge regarding the suitability of any reservation for persons with a disability. For information concerning the suitability for persons with a disability for any reservation, contact the travel provider directly.
Travel Products and Services Cancellations
The fees assessed by us and/or the travel provider as a result of a cancellation or change are set forth on the booking confirmation and apply to all the travel products and services transactions purchased through the Website. Each travel provider has specific cancellation policies separate and apart from our policies. Travel provider policies may treat name changes and departure date changes as cancellations.
In the event you must cancel any travel booking, please call our customer service representatives immediately, or in writing, at the following address:
U Experiences
Attn: Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
or by calling +1-888-494-1125
Travel cancellations will be effective as of the date of receipt of the request. It is your responsibility to ensure cancellation requests are properly received by us. Refunds for travel cancellations may take up to eight weeks.
Notice to residents of the State of Washington, United States of America: If transportation or other services are canceled by us, all sums paid to us for services not performed in accordance with the contract between us and the purchaser will be refunded within thirty (30) calendar days of receiving the funds from the travel provider with whom the services were arranged, or if the funds were not sent to the travel provider, the funds shall be returned within fourteen (14) calendar days after cancellation by us to the purchaser unless the purchaser requests us to apply the money to another travel product and/or date.
To our valued EU and UK customers:
This section summarises your rights under the EU Package Travel Directive and related UK regulations, applicable to both package travel arrangements and other purchases, including standalone travel services.
Insurance Recommendation: We recommend that all customers consider purchasing comprehensive travel insurance that covers potential cancellations and other unforeseen circumstances.
In compliance with the EU's Consumer Rights Directive and the UK's Consumer Contracts Regulations, you are afforded specific rights regarding the cancellation of travel-related services. This includes the right to cancel certain bookings within fourteen (14) calendar days of purchase for a full refund, subject to our terms and any specific conditions of your booking. For cancellations beyond this cooling-off period, or for bookings not covered by these regulations, please refer to the specific cancellation policies outlined on your booking confirmation or consult our customer service team for guidance.
Please note, some travel services and last-minute bookings may have specific restrictions or non-refundable policies as permitted by EU and UK regulations. We are committed to ensuring transparency and fairness in our cancellation and refund processes, aligning with both EU and UK consumer protection laws.
In the event of unforeseen circumstances affecting your travel, such as those impacted by a 'force majeure,' we strive to provide flexible solutions, which may include rebooking assistance or refunds where applicable and in accordance with local law.
For cancellation of the purchase of the Program please see the section below on Program cancellations. For all additional information or to initiate a cancellation request, please contact our customer service team.
The following additional terms and conditions apply to purchases of wine or wine products and services through the Website.
Wine Providers. Where local law allows, we have chosen WineDirect, Inc., to select the wines and operate the wine Benefits program on our behalf. WineDirect, Inc. uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship. ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH THE WEBSITE ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc. make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state within the United States. All redemption of purchaser Benefits will be facilitated by us.
Age Restrictions. You must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.
Sale and delivery. WineDirect, Inc. does not deliver wine or other alcoholic beverages outside of the United States. Sales are subject to all federal, state and local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable federal, state and local taxes.
Parental Control Protections. As required by the Communications Decency Act of 1996, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.
No Warranties. To the extent permissible under law, we disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.
Return Policy. Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, we reserve the right to either send a replacement bottle or issue a credit for a discount towards future purchases equal to the value of the damaged wine.
Shipping.
The following additional terms and conditions apply to purchases of merchandise through the Website.
Sales Tax. We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during the online checkout process.
Shipping and Handling (S/H). Products may only be shipped to a valid United States address in the contiguous 48 States. Shipping and handling charges are automatically calculated on a per-item basis and after purchaser provides the “Ship To Address” information. We cannot ship to a PO box or APO address. We reserve the right to restrict delivery to certain remote locations. Products ordered together may not necessarily ship together. Please allow processing time for all orders. Items are shipped via standard ground service. Some items may take longer for delivery such as furniture and large appliances.
Prices and Expiration. Except where otherwise noted, the displayed list price on the Website may represent (i) the full retail price suggested by the manufacturer and/or supplier, (ii) the estimated price in accordance with standard industry practice, or (iii) the estimated retail value for a comparably featured item offered elsewhere. The list price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the list price may represent an “open-stock” price, which is the aggregate of the manufacturers estimated or suggested retail price for each of the items included in the set. All prices are subject to change without notice, and we disclaim any such liability or responsibility for rapidly changing prices. In the event of an erroneously published price, we reserve the right to cancel the order.
Products. All items are manufactured by independent suppliers. We and our subsidiaries, affiliates and agents make no guarantees, warranties or representations of any kind, express or implied, with respect to suppliers’ items, and are not liable for any loss, expense, accident, or inconvenience that may arise in connection with the use of supplier items, or as a result of any defect in or failure of supplier items. Manufacturers’ unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer’s updated or similar product, each of which will be of equal or greater value than the product ordered, at no additional cost. Model numbers are included on the product detail page and pertain to the item shown, not the substituted product. Model numbers may be unique to the Website and may not match the manufacturer's retail model numbers. We attempt to be as accurate as possible in the description, images and model numbers of the products. However, we do not guarantee that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. If a product received is not as described, your sole remedy is to return it in unused condition.
Cancellations. Due to our automated order processing system, we cannot cancel an order once it is placed and confirmed.
Returns. If you are dissatisfied with a merchandise purchase, you must return the item in the original unopened package, in re-sellable condition, within ten days of receipt of the order. We can offer an exchange of the item, a credit to your Account or issue a credit to the original form of payment used for the merchandise purchase. Some items may not be eligible for return. A re-stocking fee may apply, and shipping charges are non-refundable. Merchandise purchased as a set may not be returned individually. To help us maintain quality standards and understand the reason for the return, we require that you call our customer service representative to obtain a Return Authorization (“RA”) number. All returns should be shipped via the method received, using the RA label provided. We will promptly process the return upon receipt. If you have misplaced the packing slip, please include a note inside the package with the following information: name; address; order number; and items ordered. Please allow a reasonable processing time to process the return and issue a credit. In the rare event the ordered merchandise arrives damaged, please note the damage on all copies of the delivery receipt before signing. Retain a copy of the receipt and call our customer service immediately. All damages must be reported within 24 hours of receipt.
In general, you must be 30 years old or older to make a car rental booking. For an additional fee, some car rental providers may allow bookings by those under 30 years of age. Additionally, some car rental providers may apply a surcharge or require additional insurance for senior drivers over a particular age. When applicable, these senior driver surcharges and/or extra insurances are obligatory and generally payable at the time of pick up in the local currency. Please see the car rental provider’s Provider Terms for its minimum and maximum ages to rent a car and ages to which an additional fee or insurance requirement may apply. The vehicle types and prices on the Website are subject to availability and subject to change at any time without notice. The vehicle models pictured on the Website represent the type of vehicle that will be provided but may not be the exact make or model that will be provided at the time that the rental car is picked up. We attempt to be as accurate as possible in the description of the rental cars; however, we do not guarantee that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. We strongly recommend that you verify the accuracy of all of the information in the confirmation of the reservation as soon as you receive it and inform us immediately in the case of any mistake and/or discrepancy.
We offer car rental booking services through the Website. We are not, nor do we own or operate, a car rental company. We act as an agent only by submitting customers’ requests and reservations to car rental providers through the Website. Car rentals booked through the Website may not be eligible to earn rewards under the car rental providers’ loyalty rewards programs. All rental car bookings are subject to the car rental providers’ rental agreements. At the time of pick-up of the vehicle you will be presented with a car rental agreement by the relevant car rental provider. We strongly recommend that you read the terms of the car rental agreement carefully prior to signing and verify your rental inclusions and exclusions. The car rental provider may also charge additional local fees in local currency at the time of pick up, and other fees for car rental services performed outside of its hours of operation. Please also refer to your car rental agreement with the car rental provider and its Provider Terms for any additional details regarding a security deposit or any additional charges that may apply, such as drop-off charges.
Unless indicated otherwise, the prices do not include the cost for fuel or charging of electric vehicles and the vehicle must be returned fully fueled and/or charged and to the original location. When picking up the rental car, you must provide a valid credit card in main driver's name and the car rental provider may require you to authorize a deposit for the car rental. The car rental provider may not accept a debit card for such deposit. Additionally, you will be required to provide a valid driver’s license. Additional identification, such as a passport or proof of name and address or credit card may be required. Please check with the car rental provider in the location of the car rental pickup to verify all documentation that will be required at the time of pick up. Certain restrictions on travel may apply, such as restrictions on driving outside of the rental country or taking the rental car on ferries.
Cancellation requests for a car rental booking may be required to be submitted up to 48 hours or longer prior to the scheduled pick-up date. Please carefully review the Provider Terms for the cancellation deadlines and policies. Any rental car cancellation made after the rental provider’s cancellation deadline may result in you being charged an administrative fee equal to the full cost of the rental car booking. See the Provider Terms for more details. Failure to pick up the rental car at the scheduled day and time, or failure to provide a valid credit card or sufficient documentation (e.g. failure to provide a valid driver’s license, a valid credit card or a valid identity card/passport) at time of pick up will be treated as a “No Show” and result in an administrative fee equal to the full cost of the car rental booking. No refund will be provided for unused days of a car rental booking, for example if the car rental provider allows you to pick up the vehicle late or if you return the vehicle early. The car rental provider’s Provider Terms may also contain additional terms and conditions regarding cancellations and No Shows.
The Website provides you with access to third-party experiences providers. Additional terms and conditions by third-party experiences providers will apply to your purchase of experiences that you select from the Website or from the third-party experiences provider’s website. We act as an agent on behalf of the third-party experiences provider. An experiences listing represents an invitation for you to make an offer, and we are free to accept or reject such offer on behalf of the third-party provider. If you have a question about an experiences listing that is not answered on the Website, it is your responsibility to contact us prior to your purchase to obtain an answer to your question.
All experiences available for purchase on the Website are subject to availability and subject to change at any time without notice. Unless indicated otherwise in the cancellation policy as stated in the experiences listing on the Website, all purchases are final and may not be changed, cancelled or exchanged. Neither we nor the third-party experiences provider are liable for any lost, damaged, destroyed, or stolen tickets. Each purchase is subject to the cancellation policy as stated in the experiences listing. If a cancellation deadline is indicated for the experience you purchase, then a cancellation request for that experience must be received by us prior to that cancellation deadline. Any cancellation requests received after a cancellation deadline will be non-refundable and all money paid for the experience will be forfeited.
Your interactions with third-party experiences providers are at your own risk. We have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party provider or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any third-party provider.
We attempt to be as accurate as possible in the description of the experiences; however, we do not guarantee that descriptions or other content on the Website is accurate, complete, reliable, current, or error-free.
The price of each experience will be quoted on a per-person basis, unless otherwise specified. Prices do not include tips/gratuities, any items of a personal nature, or any beverages or food not specifically stated as included by the third-party provider.
The value of your purchase may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Website, and the final amount charged to you. We recommend that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
VI. Your Program Cancellation Rights After Purchase
If you would like to cancel participation in a free enrolment of the Program, please contact our customer service team at 1-888-494-1125 (USA and Canada) or 52-80-0872-1138 (Mexico). For all other cancellations requests regarding rescission and/or refund requests for a paid enrolment in, or renewal of, the Program, please see below. For purposes of this section, references to purchases of the Program, or paying to enroll the Program, include paid renewals of the Program.
Florida Residents:
If you are a legal resident of the State of Florida, you have a 30 day right to cancel your purchase of the Program. That means if you pay to enroll in the Program, you will have 30 days from your purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at 1-888-494-1125 and confirm your identity and decision to cancel by midnight of the 30th calendar day from the date of your purchase (“Florida Cancellation Date”) or provide us written notice of your cancellation by the Florida Cancellation Date by sending the notice to:
U Experiences
Attn: Program Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Your request to cancel your purchase must either be received by us by the Florida Cancellation Date, if delivered personally or by delivery service that authenticates and confirms the date of actual delivery or is postmarked on, or before the Florida Cancellation Date. If you are a legal resident of Florida, any cancellation requests received or postmarked after the Florida Cancellation Date will not be honored, your Program purchase will be final and any amounts you paid will be non-refundable.
Washington Residents:
If you are a legal resident of the State of Washington, you may cancel your purchase of the Program without any cancellation fee or other penalty, or stated reason for doing so, by sending notice of cancellation by certified mail, return receipt requested, to U Experiences, at the address indicated below. The notice must be postmarked by midnight of the 15th calendar day from your purchase date (the “Washington Cancellation Date”). However, if the 15th calendar day falls on a Sunday or legal holiday, then the right to cancel this Agreement expires on the day immediately following that Sunday or legal holiday. TO CANCEL THIS AGREEMENT, SEND A COPY OF THIS NOTICE OF CANCELLATION OR OTHER WRITTEN NOTICE OF CANCELLATION TO:
U Experiences
Attn: Program Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
and the words: I HEREBY CANCEL THIS AGREEMENT. You must sign the cancellation notice, print your name legibly under your signature, include the date and your address.
Canada: Newfoundland and Labrador Residents:
If you are a legal resident of Newfoundland and Labrador, you have a ten day right to cancel your purchase of the Program. That means if you pay to enroll in the Program, you will have ten days from the purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at 1-888-494-1125 by midnight of the tenth calendar day from the date of your purchase (“Newfoundland and Labrador Cancellation Date”) or provide us a written notice of your cancellation by the Newfoundland and Labrador Cancellation Date by sending the notice to:
U Experiences
Attn: Program Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Your request to cancel your purchase must be received by us by the Newfoundland and Labrador Cancellation Date, if delivered personally or by delivery service that authenticates and confirms the date of actual delivery or is postmarked on or before the Newfoundland and Labrador Cancellation Date. If your cancellation request is received or postmarked after the Newfoundland and Labrador Cancellation Date it will not be honored, your purchase will be final and any amounts you paid will be non-refundable.
Other U.S. and Canada Residents:
If you are not a legal resident of the State of Florida, the State of Washington, or the province of Newfoundland and Labrador, then you have a seven-day right to cancel your purchase of the Program. That means if you pay to enroll in the Program, you will have seven days from your purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at 1-888-494-1125 (USA and Canada) and confirm your identity and decision to cancel by midnight of the seventh calendar day from the date of your purchase (“General Cancellation Date”) or provide us written notice of your cancellation by the General Cancellation Date by sending the notice to:
U Experiences
Attn: Program Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
Your request to cancel your purchase must be received by us by the General Cancellation Date, if delivered personally or by delivery service that authenticates and confirms the date of actual delivery or is postmarked on or before the General Cancellation Date. Except for legal residents of the State of Florida, the State of Washington, the province of Newfoundland and Labrador as referenced above, if your cancellation request is received or postmarked after the General Cancellation Date it will not be honored, your purchase will be final and any amounts you paid will be non-refundable.
Mexico Residents:
If you are a legal resident of Mexico, then you have a seven-day right to cancel your purchase of the Program. That means if you pay to enroll in the Program, you will have seven days from your purchase date to cancel and rescind your purchase and obtain a full refund of any payments you have made to us. To exercise this right, you must call us at 52-80-0872-1138 and confirm your identity and decision to cancel by the General Cancellation Date or provide us written notice of your cancellation by the General Cancellation Date by sending the notice to:
U Experiences
Attn: Program Cancellations
7350 N Dobson Rd., Suite 130
Scottsdale, AZ 85256
If your cancellation request is received or postmarked after the General Cancellation Date it will not be honored, your purchase will be final and any amounts you paid will be non-refundable.
EU and UK Residents:
After purchasing enrollment in the Program, provided that you have not redeemed any part of the Benefits, you have a legal right to change your mind within 14 calendar days of your purchase and receive a refund. If the notice was delivered within the aforementioned period, we will refund you within 14 calendar days of you telling us you have changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.
Product and service information on the Website is based on information we receive from third party providers. While we make reasonable efforts to ensure that this information is accurate and complete, we expressly disclaim liability for inaccurate, incomplete, or misleading information. In the event of any errors relating to the pricing or specifications of any item, product or service, we may refuse or cancel any orders in our sole discretion. If we charged your credit card or other account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. All travel products and services are based on space availability and are subject to change without notice. Travel products and services are not guaranteed until confirmation is received from the travel provider through us to you.
All prices or rates and dates may not be available at the time of booking. All third-party providers retain certain rights to increase prices and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and change and/or discontinue promotions and/or special offers, at any time for any reason. Any increase in price or rate imposed by the third-party provider will be passed on to you, and you agree to such increase, unless otherwise stated in the terms and conditions of the individual transaction.
You may not sell, barter, exchange or use for any other commercial purpose any Program purchases or Benefits and transactions. If you do so, as solely determined by us, your Account and Benefits and access to the Program will be terminated, all of your pending travel and purchases will be cancelled by us and forfeited, and we will retain all payments made by you to us.
You acknowledge that we and you do not have an agency or fiduciary relationship. We act as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by us.
Unless otherwise stated, all fees and charges are displayed and payable in U.S. dollars.
Program products and services may be purchased with any valid credit card. You may also purchase products or services with a debit card that displays a Visa, Mastercard, American Express or Discover logo. Charges usually occur on the same business day but may take up to three business days to be processed. If there are any issues with your credit card or debit card transaction, we will make reasonable efforts to contact you, but we reserve the right (without refund or credit) to cancel a confirmed booking if payment is denied by your financial institution. You will be responsible for any travel provider fees assessed due to a payment being rejected by your financial institution. Additionally, we will assess a $25.00 USD fee per person if any transaction is denied by your financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make other final payment arrangements or if you experience technical difficulties with the Website and are not sure of the status of a reservation or payment, please call our customer service for assistance.
In the event that your credit card is declined at the time that we attempt to process any payment contemplated by this Agreement, you hereby authorize us to attempt to charge such card for lesser amounts until the charge is accepted. By charging your credit card for a lesser amount than the amount that is due, we do not waive our right to payment in full for any amounts payable by you to us.
Resolving Disputes
Any and all disputes, claims or controversies whatsoever between you and us, whether based on contract, tort, statutory, constitutional, legal or regulatory or any other rights, arising from or relating to this Agreement or the Program or otherwise arising from our relationship hereunder, whether characterized as violations of civil rights, discrimination, consumer protection, rights of privacy, data protection or otherwise, shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to the foregoing jurisdiction over you personally and waive any objection to arbitration as the exclusive means by which disputes hereunder shall be resolved and any right to object or claim that conducting the arbitration in Maricopa County, Arizona is an inconvenient or inappropriate forum. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
Consistent with the AAA rules, the arbitration proceeding shall be governed by the Federal Arbitration Act (“FAA”) and a final judgment upon any award rendered by the arbitrator, consistent with the requirements and terms and conditions of this Agreement, may be entered by any court having jurisdiction over the parties or the subject matter of the dispute. Either party may elect to participate in the arbitration telephonically or by other digital means. Except to the extent the parties' procedural or substantive rights are governed by the FAA and any Federal common law relating to arbitration, the interpretation and enforcement of the terms and conditions of this Agreement, the arbitration proceedings and any award rendered as a result thereof, shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules that would result in the application of any other laws.
The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, consistent with the class action waiver provisions of this Agreement below and the arbitrator shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis. The parties further agree that: (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; and (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award.
Except as otherwise expressly provided in this Agreement, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award.
Notwithstanding anything to the contrary in this Agreement, each party has and reserves the right to seek equitable relief, including restraining orders and injunctions available to the parties, in circumstances where such relief is necessary and available to protect the interests of a party and avoid imminent and irreparable harm where money damages will not be an adequate remedy. Instituting an action for any such equitable relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration or of any other right or remedy permitted hereunder.
Class Action Waiver
YOU, HEREBY AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT YOU WILL NOT SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH YOU ACT OR PROPOSE TO ACT IN A REPRESENTATIVE CAPACITY. YOU FURTHER AGREE THAT NO ARBITRATION, LEGAL, REGULATORY, JUDICIAL OR OTHER PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANY OTHER PROCEEDING WITHOUT OUR EXPRESS PRIOR WRITTEN CONSENT.
IF, FOR ANY REASON, THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME ASPECTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THIS SECTION WILL BE DEEMED INAPPLICABLE TO ONLY THOSE PARTS AND WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION AS SET FORTH BELOW.
Governing Law
This Agreement shall be governed, interpreted and enforced exclusively by the laws of Arizona and the Federal laws of the United States applicable therein, without regard to any conflict of laws principals that might cause the application of the laws or regulations of any other jurisdiction.
Permission to Contact You
Your use of the Website is subject to the Privacy Notice as incorporated herein by reference. You acknowledge that telephone calls to or from us may be monitored and recorded and you agree to such monitoring and recording. You also agree that by voluntarily providing us with your telephone number(s), email account address(es) or other contact information: (a) the information you provide us is true and accurate and that you are the Account owner or authorized by the Account owner to provide and grant us the rights applicable to these communications; (b) you expressly agree we can communicate with you by any and all digital, electronic or other means, in addition to any physical mail or communications; and (c) you consent to receive recurring text messages, prerecorded voice messages or autodialed calls from us related to offers, promotions, your Account and Account activity, any transactions with us or your relationship with us. Our messages, in addition to any Account related information or promotional offers, may include, for example, confirmation of or changes to your reservations and reminders. You consent and agree to continue to receive messages from us, even if you cancel your Account or terminate your participation in the Program, except if you opt-out, as provided below. Although consent to receive automated marketing calls or SMS (text) messages is not a condition of purchasing any goods or services, you agree that calls or text messages to you may be made by or on behalf of us even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that, depending on your carrier and any wireless or mobile plan you may be enrolled in with your carrier, you may incur a charge for these calls or text messages from your carrier and we are not responsible for these charges.
If any of your contact information changes, you agree to notify us, if possible, before the change goes into effect and to update your profile and account information immediately upon any such changes. You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from your failure to notify us or update your contact information, or you falsely or improperly provide us with information that is not yours or that you are not authorized to provide. We may provide information to law enforcement and regulatory authorities if we suspect or determine you may be acting in violation of any federal, state or local law, regulation or ordinance.
You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message you receive. For help, text HELP. You agree we may send you and you may receive a text message confirming your opt-out. To opt-out of automated telephone calls (but not text messages), call the number on the Website. Please allow up to 30 days to process any opt-out request. Please note that if you opt out of automated calls, we reserve the right to make non-automated calls to you relating to your account, any purchase and/or transaction, account collections, or otherwise relating to your relationship with us.
Except as may be specified herein, all Program purchases, Benefits and transactions for the Program are administered and fulfilled by us via the Website. We are located at 7350 N Dobson Rd., Suite 130, Scottsdale, Arizona 85256. ONE is registered with the State of Florida as a Seller of Travel. Registration No. ST43055. ONE is also a registered seller of travel in the following states: Washington UBI #604-664-678, Hawaii #TAR-7441, and California #CST 2147520-50. Registration as a seller of travel does not constitute approval by the State of California. California requires certain sellers of travel to have a trust account or bond. ONE maintains a Consumer Protection Bond issued by Philadelphia Indemnity Insurance Company in the amount of $100,000.